MLS - Property Information Network. Inc
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Help desk info
Our Representatives are ready to meet with you at your office to deliver personalized training, at your convenience. They offer professional, knowledgeable and experienced instruction on Pinergy and other MLS PIN-related topics. Look for our team at your local association meetings and events.
Doug Jackson

“I believe our customers need friendly, knowledgeable contacts who genuinely care. That’s what I aim to provide.”

What’s your favorite part of teaching?
I enjoy helping people develop the skills they need to be more successful.

Biggest “Aha” moment:
When I realized how much customers really do appreciate having me visit their offices to speak at their meetings or to conduct training sessions.

Favorite Pinergy Feature:
I believe Contact Manager is perhaps the single best feature of Pinergy.

Industry Experience:
My real estate experience began in 1989 with the Greater Springfield Association of REALTORS®, working in their MLS and Education departments for five years. In 1994, I accepted a position with Moore Data Management Services and provided technical support and training to Bay State MLS. I eventually became the on-site Systems Support Representative for Bay State MLS and then MLS PIN. I joined MLS PIN in 2002. Since then, I’ve provided technical support, customer service, and training. I became one of our first Account Representatives in 2006.

The Gadget I can't live without:
My French chef’s knife. No kitchen should be without one.

The hottest swag item in the trunk of my car right now:
Well, that would be the screen-cleaning widget.

Phone TELEPHONE:
508-769-3915
Email EMAIL:
djackson@mlspin.com
Phone COVERAGE:
Western and Central MA
Phone EXPERIENCE:
Over 27 years
Jeanne Desaulniers

“It is important that our customers know they have a resource not only to assist them with system navigation, but also to listen and communicate any feedback they may have about our products and services.”

What’s your favorite part of teaching?
It is truly a rewarding experience to interact with our customers in the classroom setting. My favorite part of teaching is being able to witness the moment our customers comprehend the material being taught.

Biggest “Aha” moment:
Realizing that what works for one customer may not work for another. I now teach with a variety of techniques, so that everyone walks away with a clear understanding of how to use the information in the real world.

Must-Learn Pinergy Feature:
Advanced Criteria is the area of the system that narrows down search results to pull up listings that match their Contact’s exact criteria. Acclimating to this area of the system can be a huge time saver!

Industry Experience:
Prior to heading out into the field as an Account Representative, I worked in-house at MLS PIN in our Customer Service/Technical Support and Quality Assurance Departments for five years.

The Gadget I can’t live without:
My GPS. I am thankful to be able to venture out to new places on a regular basis, but without my GPS I’d be lost, literally.

The hottest swag item in the trunk of my car right now:
MLS PIN cookies are always a hit!

Phone TELEPHONE:
508-769-3457
Email EMAIL:
jgoyette@mlspin.com
Phone COVERAGE:
Northeastern MA & NH, South Shore, Cape and Islands
Phone EXPERIENCE:
Over 10 years
Jason Rose

“From full comparative Market Analysis to Virtual Office Websites, Pinergy is more than just an MLS system you can search.”

What’s your favorite part of teaching?
I am not a fan of scripted teaching, so I love when I get a class that throws me questions and real world examples that I can then incorporate into the curriculum.

Biggest “Aha” moment:
Realizing that sometimes I need to take just as much time listening to our customers as teaching. Each office is different in what they need from the system. This allows me to communicate how Pinergy can best meet those needs.

Must-Learn Pinergy Feature:
Keyword search. Agents can spend a lot of time writing up the remarks, so let's put that to good use when searching.

Industry Experience:
I started my career with MLS PIN as a Technical Support Specialist before becoming an Account Representative. After spending time in the field, a position in the development department opened up. This was a good opportunity to put to good use the knowledge I had accumulated. After some time though I missed being on the road and working directly with our customers, so I came back.

The Gadget I can't live without:
I would say my iPhone for the podcasts, audio books, and music I listen to on long trips.

The hottest swag item in the trunk of my car right now:
I don’t have a trunk and I don’t know what the word swag means, but I have really cool styluses for tablets and the like.

Phone TELEPHONE:
508-414-3811
Email EMAIL:
jrose@mlspin.com
Phone COVERAGE:
Greater Boston and Surrounding Suburbs, South Shore, Cape and Islands
Phone EXPERIENCE:
Over 13 years
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