“I believe our customers need friendly, knowledgeable contacts who genuinely care. That’s what I aim to provide.”

What’s your favorite part of teaching?
I enjoy helping people develop the skills they need to be more successful.

Biggest “Aha” moment:
When I realized how much customers really do appreciate having me visit their offices to speak at their meetings or to conduct training sessions.

Favorite Pinergy Feature:
I believe Client Management is perhaps the single best feature of Pinergy

Industry Experience:
My real estate experience began in 1989 with the Greater Springfield Association of REALTORS®, working in their MLS and Education departments for five years. In 1994, I accepted a position with Moore Data Management Services and provided technical support and training to Bay State MLS. I eventually became the on-site Systems Support Representative for Bay State MLS and then MLS PIN. I joined MLS PIN in 2002. Since then, I’ve provided technical support, customer service, and training. I became one of our first Account Representatives in 2006.

The Gadget I can't live without:
My French chef’s knife. No kitchen should be without one.

The hottest swag item in the trunk of my car right now:
Well, that would be the screen-cleaning widget.

	TELEPHONE: 508-769-3915		COVERAGE: Southwest & South-Central MA
	EMAIL: djackson@mlspin.com		EXPERIENCE: Over 23 years

“It is important that our customers know they have a resource not only to assist them with system navigation, but also to listen and communicate any feedback they may have about our products and services.”

What’s your favorite part of teaching?
It is truly a rewarding experience to interact with our customers in the classroom setting. My favorite part of teaching is being able to witness the moment our customers comprehend the material being taught.

Biggest “Aha” moment:
Realizing that what works for one customer may not work for another. I now teach with a variety of techniques, so that everyone walks away with a clear understanding of how to use the information in the real world.

Must-Learn Pinergy Feature:
Advanced Criteria is the area of the system that narrows down search results to pull up listings that match their client’s exact criteria. Acclimating to this area of the system can be a huge time saver!

Industry Experience:
Prior to heading out into the field as an Account Representative, I worked in-house at MLS PIN in our Customer Service/Technical Support and Quality Assurance Departments for five years.

The Gadget I can’t live without:
My GPS. I am thankful to be able to venture out to new places on a regular basis, but without my GPS I’d be lost, literally.

The hottest swag item in the trunk of my car right now:
MLS PIN cookies are always a hit!

	TELEPHONE: 508-769-3457		COVERAGE: Northern MA & NH
	EMAIL: jdesaulniers@mlspin.com		EXPERIENCE: Over 6 years

“It’s important to me that our customers become experts at using Pinergy in a way that saves them time and increases their productivity.”

What’s your favorite part of teaching?
When I see someone get excited about learning how to use our Pinergy system.

Biggest “Aha” moment:
After hearing a speech by the President of my son’s college, I re-defined my goals for training from “covering all the material” to “making sure everyone learns as much as they can.” In other words, it’s more important to teach the students, rather than the curriculum.

Bet you didn’t know Pinergy can:
Help you create and label mailing lists from public assessment records.

Industry Experience:
I’ve been with MLS PIN since 2001 starting out in our Technical Support Department.

The Gadget I can’t live without:
My “i-devices.”

The hottest swag item in the trunk of my car right now:
Calculators - and I am running low.

	TELEPHONE: 508-769-3121		COVERAGE: Boston, South Shore, Cape & Islands
	EMAIL: dmaffris@mlspin.com		EXPERIENCE: Over 11 years