IMPORTANT UPDATE WITH REGARD TO CLIENT EMAILS
Client email matches from H3MLS are presently sent to each of your clients from H3@MLSPIN.com. While this address has been effective, we have encountered some issues. Some large email providers (examples AOL, Comcast, Yahoo) block emails when thousands are sent from the same name. Also, if a client’s email address created by you is invalid due to a typo, or has been blocked, you have no way of being notified that your client did not receive their email.
In order to avoid having our client matches categorized as “spam”, we will assign new agent email addresses for the client matching process. This address is linked directly to your personal email on file with MLS PIN, and will continue to protect your email address from third-parties.
As you may recall, we made this same attempt back in September, but your agent ID was used as part of the new email addresses. Our customers were not happy with the agent ID being contained in the email address, so we rolled back the change. Since that time, we have received much feedback, and due to the various requests, we have opted to make it as flexible as possible while still protecting all of you.
The changes to email addresses will take place in the following three phases:
PHASE 1
We have assigned an email address (not effective in H3MLS yet) to each and every one of our customers based on your first and last name contained in our records (removing all spaces and symbols) and a generic number. An example would be jdoe1234@mlspin.net.
Each of you will have the ability to modify this email address to your liking by using the Profile feature located under Tools, and Options & Settings. We have a function in place that will verify the availability of the address chosen. If the name you enter is already in use, you will be notified that the name is unavailable. If the name is available, your change will be accepted and saved.
The new email functionality will not go live in H3MLS until the week of February 1st which will give our customers plenty of time to change their email address if desired. Remember that you may keep the email automatically assigned to you which uses your first and last name with a generic number.
PHASE 2
We will add a feature to the clients page the week of January 19th which will allow our customers plenty of time to inform clients that their matches will come from a new email address and that they will now be able to reply directly to back to you (we will forward all responses back to your personal account). If you would like to notify your clients, you should be sure to use this button before February 1st (Again, this button will not be available until the week of January 19th).
Once you have selected, changed, or kept your Virtual Email Address (Phase 1, found in H3/Tools/Options) you may notify your active clients of the upcoming email address change. We will add a feature to the clients page the week of January 19th which will allow our customers plenty of time to inform clients that their matches will come from a new email address and that they will now be able to reply directly back to you (we will forward all responses back to your personal account). If you choose to notify your clients, you should use this feature before February 1st. If you should change your Virtual Email Address again, you should re-notify your clients.
- Log into H3MLS
- Click on “Clients”
- Select the clients you would like to notify. You can save time with the “Select All” check box (Inactive clients will not be sent this email even if selected), or select only the clients you wish to notify.
- The email page has a programmed letter explaining the change. This letter can be changed, however, the disclaimer cannot. Clients will receive an individual copy of the email (they will not be able to see the other clients names on the email, only their own) and you will receive a copy of the email, as well. Any inactive clients will be removed from this list.
- Once “Send Email” has been clicked, you will see a confirmation window.
- A valid email sent to a client will look like this (an invalid email address in your client list will be returned to you as undeliverable). This indicates a bad email address or they have your email address blocked.
- If you receive an invalid email bounced back to you, please check your clients email information in the system for typos, or contact them for updated information for their email address. An invalid email bounced back to you will look like this:
PHASE 3
The new emails that we have assigned to you, or you have created, will go live in H3MLS the week of February 1st. It is our goal to make the process as easy as possible, and to allow you continued protection, as well as the most effective communication possible between you and your clients. This change will especially benefit those of you who using AOL, Comcast, and Yahoo.
If you have any questions, please be sure to contact our Technical Support Department at 800-695-3000, option 2.
As always, we thank you for your support and continued participation in MLS PIN.
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