Supra FAQs
Keys
From Supra: Training videos, Manuals and Documentation
What is the Supra electronic lockbox system?
Review the Supra Systems Brochure for more information.
The Supra eKEY Brochure provides an overview of how the eKEY works.
What is the difference in functionality and price for the Supra eKEY apps?
Compare eKEY Basic versus eKEY Pro and their pricing.
The Supra eKEY Brochure provides an overview of how the eKEY works.
How do I lease the eKEY app and get an authorization code to activate it?
Review the eKEY App Order Form or contact your local REALTOR® association.
I have a new smartphone. How do I get an activation code to reactivate the eKEY app on my new phone?
- Supra Agent Support – 877-699-6787, 7 days a week, from 8:00 a.m. to 10:00 p.m. for assistance
- Log in to your SupraWEB account via supraekey.com
Why should I set up a SupraWEB account?
SupraWEB (www.supraekey.com) allows you to view and update your billing information, manage your lockbox inventory, generate authorization codes, and more.
To set up your account, you will need your eKEY serial # (located at the top of your app
screen) and your 4-digit PIN # to obtain keys. Choose MA – MLS PIN.
How do I change my billing information?
Log in to SupraWEB (www.supraekey.com), or contact Supra’s Agent Support at 877-699-6787, 7 days a week, from 8:00 a.m. to 10:00 p.m. for assistance.
I practice real estate in other states that use the Supra system. How do I add my MLS PIN-leased eKEY app as a cooperating key to other systems for free?
Complete and submit the Supra New Hampshire or Vermont Form to use your eKEY in New Hampshire or Vermont.
Complete and submit the Supra Connecticut Form to use your eKEY in Connecticut.
Can I use my eKEY app on multiple smart devices?
No. For security reasons, Supra doesn’t allow the eKEY app to be used on multiple devices.
How do I use my Apple Watch with the eKEY app?
View Supra’s Using the Apple Watch video for instructions.
How do I set up Agent Alert?
View the Supra eKEY Alert video for set-up instructions.
What else does the eKEY app do, and how do I use it?
Visit Supra’s eKEY Resources page for access to many more resources related to eKEY functionality, including videos and quick start guides.
How do I cancel my Supra eKEY service?
Complete the Product and Service Cancellation/Replacement Form and email it to lockbox@mlspin.com.
How much are the Supra electronic BT LE lockboxes?
MLS PIN is currently offering the BT LE electronic lockboxes at $99 per box, plus shipping– see order form below, or contact one of the local boards/associations to purchase in person. Checks are accepted only at the boards/associations. MLS PIN accepts checks or credit cards for lockbox purchases.
How do I assign my BT LE lockbox to my MLS Listing?
For instructions, review How to Add a Keybox to a Listing.
How do I receive showing notifications for my listings that have a Supra BT LE lockbox on the property?
View Supra’s Showing Notifications video to see how the notifications work.
What are the lockbox timed access hours?
eKEY app keyholders can program their own lockboxes to either 24-hour access or the timed access hours below or custom hours via the eKEY app:
- 8:00 a.m. – 9:00 p.m. (March through October)
- 7:00 a.m. – 8:00 p.m. (November through March)
Visit Supra’s BT LE iBox Resources page for instructions on how to program your own lockboxes, or contact Supra’s support hotline at 877-699-6787.
Will MLS PIN buy back my Supra BT LE lockboxes?
MLS PIN does not buy back the lockboxes; however, you can sell them within Massachusetts to another keyholder and provide them with the transfer form so ownership can be transferred within the Supra system. You will need to send a completed Lockbox Transfer Form to MLS PIN.
How do I transfer ownership of my BT LE lockbox?
To transfer lockbox ownership, complete and submit the Lockbox Transfer Form.