Staff
Executive Team
Erminio Grasso
President and Chief Executive Officer
Holly Haines
Chief Operating Officer
Melissa Lindberg
Chief Strategy and Partnership Officer
Leo Niro
Chief Financial Officer
Samantha Desrosiers
Executive Assistant
Lori Parks
Sr. Director, Customer Care
Ritul Patel
Director of IT
Marketing and Outreach Department
Jeannine Ellis
Sr. Manager, Customer Engagement and Outreach
Jim Burnard
Broker Engagement and Resource
Abbe Seldin
Customer Engagement and Sales Professional
Niki Coburn
Customer Success and Training Manager
Jeanne Goyette
Customer Success and Training Expert
Kurt Leone
Training and Video Specialist
Missy Caissie
Sr. Administrator, Data Services and Relations
Doug Jackson
Customer Experience and Technical Writer
Mike Koykka
Creative Content and Senior Graphic Designer
Cristina Luther
Marketing and Brand Coordinator
Cristin Torrey
Marketing and Outreach Assistant
Customer Care Department
Jackie Dumas
Sr. Technical Support Analyst
Laurie Soto
Customer Care Manager - Technical/Customer Support
Howie Rose
Customer Care Representative/Sr. Technical Support
Chris D'Amico
Customer Care Representative/Technical Support
Kyle Mateer
Customer Care Representative/Technical Support
Amey Dolan Phelan
Customer Care Representative/Technical Support
Stephen Bjorn
Customer Care Representative/Technical Support
Craig Irvine
Customer Care Representative/Technical Support
Terrence (TJ) Pellerin
Customer Care Representative
Debbie Stephenson
Customer Care Manager - Membership
Michelle Augustynski
Customer Care Representative/Membership
Michelle Cote
Customer Care Representative/Membership
Claire Flynn
Customer Care Representative/Membership
Deneen Howe
Customer Care Representative/Membership
Quality Assurance Department
Nate Callahan
Sr. Manager, Regulations and Compliance
Kristen Paquette
Quality Assurance Manager
Fabrice Armstrong
Quality Assurance Administrator
Lauren Contardo
Quality Assurance Administrator
Courtney Graves
Quality Assurance Administrator
Stephanie Keithan
Quality Assurance Administrator
Accounting Department
Deanna Rodriguez
Senior Accountant
Tracy Guy
Accounting Manager
Amanda Freel
Accounting Support Specialist II
Christine Ellstrom
Accounting Support Specialist I
Tyler Letourneau
Junior Accountant
Operations and Application Development Department
Sujatha Natarajan
Development Manager
Jyotsna Thammineedi
Principal Developer
Dilshad Bhatia
Lead Developer
Tatiana Canepa
Lead Developer
Anuradha Paturi
Lead Developer
Brian Dupree
Senior Application Developer
Jeyachithra Gopalsamy
Senior Application Developer
Sandhya Kashineni
Application Developer
Daniel Leone
Product Manager
Brian Mathon
Associate Product Manager
Karen Stablein
Business Analyst
Adam Bennett
Software Quality Assurance Manager
Kristal Hilton
Software Quality Assurance Analyst
Niki Amell
Software Quality Assurance Analyst
Lisa Mazur
Software Quality Assurance Analyst
Julie Mullin
HR Business Partner and Building Supervisor
Linda Rogers
HR Assistant
Information Technology Department
Joe Purretta
Sr. Systems Engineer
Jason Stuart
Sr. IT Support Analyst