Erminio Grasso
President and Chief Executive Officer
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Staff
Executive Team
Holly Haines
Chief Operating Officer
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Melissa Lindberg
Chief Strategy and Partnership Officer
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Leo Niro
Chief Financial Officer
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Lori Parks
Senior Director, Customer Care
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Ritul Patel
Director of IT
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Marketing, Customer Engagement,
Data & Partnerships
Jeannine Ellis
Senior Manager, Customer Engagement and Outreach
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Jim Burnard
Broker Engagement and Resource
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Abbe Seldin
Customer Engagement and Sales Professional
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Niki Coburn
Customer Success and Training Manager
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Jeanne Goyette
Customer Success and Training Expert
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Kurt Leone
Training and Video Specialist
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Missy Caissie
Senior Administrator, Data Services and Relations
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Doug Jackson
Senior User Experience and Technical Writer
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Mike Koykka
Creative Content and Senior Graphic Designer
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Cristina Luther
Marketing and Brand Coordinator
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Cristin Torrey
Marketing and Outreach Assistant
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Customer Care
Jackie Dumas
Principal Technical Solution and Support Analyst
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Laurie Soto
Senior Customer Care Manager - Technical/Customer Support
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Howie Rose
Customer Care Representative/Senior Technical Support
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Stephen Bjorn
Customer Care Representative/Technical Support
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Chris D'Amico
Customer Care Representative/Technical Support
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Kyle Mateer
Customer Care Representative/Technical Support
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Amey Dolan Phelan
Customer Care Representative/Technical Support
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Craig Irvine
Customer Care Representative/Technical Support
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Terrence (TJ) Pellerin
Customer Care Representative
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Debbie Stephenson
Senior Customer Care Manager - Membership
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Michelle Augustynski
Customer Care Representative/Membership
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Michelle Cote
Customer Care Representative/Membership
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Claire Flynn
Customer Care Representative/Membership
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Deneen Howe
Customer Care Representative/Membership
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Quality Assurance
Nate Callahan
Senior Manager, Regulations and Compliance
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Kristen Paquette
Quality Assurance Manager
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Fabrice Armstrong
Quality Assurance Administrator
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Lauren Contardo
Quality Assurance Administrator
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Courtney Graves
Quality Assurance Administrator
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Stephanie Keithan
Quality Assurance Administrator
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Accounting
Deanna Rodriguez
Senior Accountant
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Tyler Letourneau
Junior Accountant
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Tracy Guy
Accounting Manager
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Amanda Freel
Accounting Support Specialist II
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Christine Ellstrom
Accounting Support Specialist I
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Operations & Application Development
Sujatha Natarajan
Head of Application Development
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Jyotsna Thammineedi
Principal Developer
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Dilshad Bhatia
Lead Developer
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Tatiana Canepa
Lead Developer
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Anuradha Paturi
Lead Developer
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Brian Dupree
Senior Application Developer
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Jeyachithra Gopalsamy
Senior Application Developer
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Sandhya Kashineni
Application Developer
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Pushpa Davuluri
Application Developer
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Daniel Leone
Head of Product Management
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Brian Mathon
Associate Product Manager
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Karen Stablein
Business Analyst
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Adam Bennett
Senior Manager, Software Quality Assurance
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Kristal Hilton
Software Quality Assurance Analyst
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Niki Amell
Software Quality Assurance Analyst
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Lisa Mazur
Software Quality Assurance Analyst
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Julie Mullin
HR Business Partner and Building Supervisor
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Linda Rogers
HR Assistant
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Information Technology
Joe Purretta
Senior Systems Engineer
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Jason Stuart
Senior IT Support Analyst
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