Online Billing and Payments FAQs

It is convenient, saves time, reduces errors, bills don’t get misplaced, allows you to receive bills anywhere at any time and it helps the environment by saving trees. If you ever do require a paper bill, you can always print out a copy of the invoice from Invoice Cloud.

Paying online with a credit card or electronic check saves time, gives you the flexibility to pay how and when desired, saves money (no more stamps, paper checks or envelopes) and Invoice Cloud will store your information for future use – but only if you choose to store it.

Invoice Cloud is a web-based, electronic invoice presentment and payment company that we have partnered with to provide faster, more convenient billing services to our customers. By automating billing and collections, customers can click and pay online while helping the environment and reducing clutter in their home or workspace.

MLS PIN wanted to make paying bills easier for our customers. We chose Invoice Cloud because it is easy to use and the security is the strongest available. All the data collected is double encrypted and stored on secure servers. The data is not sold or released for any purpose other than to complete transactions.

It is very simple. Here are the 3 steps taken by customers:

1. Customer receives email notification or accesses account via Account Services on the MLS PIN website.
2. Customer locates and views invoice and either enters payment information for a one-time payment or registers to schedule a payment.
3. Customer receives an email confirmation with their payment amount and payment process date.

Yes, many customers use a Mac, Firefox 3.6 & 4.0, Chrome 11, Opera 10.x & 11 and Safari 4 & 5 browsers are currently supported.

• Windows: Safari 4, 5 - Chrome 10, 11 - Opera 10, 11 - Firefox 3.6, 4 - Internet Explorer 7, 8, 9
• iPhone and iPad: Mobile Safari 4x
• Apple/Mac: Firefox 3.6, 4.0 - Chrome 11 - Opera 10.x, 11 - Safari 4, 5
• Ubuntu (Linux): Opera 9.6 - Firefox 3.6

You will need to register if you would like to set-up automatic withdrawals, however registration is not required for one-time payments. One-time payments require that you enter your payment information each time you pay an invoice. By registering, you avoid that step and gain access to your payment history.

By registering, you have access to all of your invoices and all of the features of the payment portal. These include the ability to view all current invoices at the same time, schedule payments for a specific date, see previous invoices and payment dates, update your profile information, go paperless, and sign up for Auto-Pay. You also avoid having to enter your payment information each time you pay a bill.

Registering is easy and can be done when you make your first payment. There are two ways you can make a payment:

• When you receive an email notification that your bill is ready to be paid, simply click on the “View Invoice or Pay Now” button. You will be directed to “Pay and/or View Bills Online,” powered by Invoice Cloud. Once there, you will be given the opportunity to register. If you choose to register, you will be asked to provide a password and accept the terms and conditions to use the system. The payment information you enter in your profile will then be securely encrypted and saved for your next visit.
• You can go directly to MLS PIN’s website and select Account Services. You will then be directed to MLS PIN’s “Pay and/or View Bills Online” site, powered by Invoice Cloud. Once there, you will need to locate your account by using your MLS Agent ID and will be given the opportunity to register. If you choose to register, you will be asked to provide a password and accept the terms and conditions to use the system. The payment information you enter in your profile will then be securely encrypted and saved for your next visit.

To login the first time you use the system, you will need your MLS Agent ID. The “locate your bill” screen gives instruction regarding the required information.

You should click on “Forgotten Password?” at the bottom of the login screen. You will need your MLS Agent ID and email address to retrieve your password. If you’re unable to locate this information, you may call MLS PIN and after verifying your identity, they can assist you with the instructions.

You may forward your email notification to another individual, who will then click on the “View or Pay Now” button and elect to make a one-time payment. They will need to enter their name, email address, billing address and payment information. They will receive the payment confirmation by email. You can verify their payment by viewing the invoices in your account.

You can pay by credit or debit card or you may issue an electronic check from your bank account (checking or savings). Statement savings cannot be used with a passbook account.

Yes, your bill can be paid in any of the following ways:

• Email notification based payment – click the “View Invoice or Pay Now” button in your email.
• Web based online payment – login to online bill pay via MLS PIN’s website.
• Paper check – sent by whatever means you choose, including US Postal Service (note: many paper checks today are converted into electronic transactions once they are received).

No, to complete the online payment process, you will need an email address so that the system can deliver your payment confirmation. If you do not have an email address, you can obtain a free email account from any of the following services: yahoo.com, hotmail.com, or gmail.com.

You can pay your current quarterly invoice and past due bills from MLS PIN.

There are no sign-up costs, subscription fees or transaction fees. There are fees imposed for returned payments, and your bank may charge you a fee based on the bank's fee schedule.

The information you enter on the Payment screen must be exactly the same as it appears on your credit card. This information collected will be used to authorize your payment.

After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic checks. You will also receive a confirmation email after your transaction is submitted. The email will include your MLS Agent ID, invoice number, amount paid, and confirmation message.

Yes, since MLS PIN accepts partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.

Credit card transactions typically take 48 hours to settle. An authorization is issued immediately; however, it takes 48 hours for the money to be moved.

EFT transactions typically take 48 – 72 hours to settle.

Paying online is only half of the benefit, by going paperless and not receiving paper invoices, you can increase the effect you can have on the environment. There are several ways reducing paper consumption helps the environment, including saving trees and using less gas. According to the PayItGreen Alliance™, if one in five households were to switch to electronic payments, statements and bills, we could collectively save 1.8 million trees each year and avoid using 103 million gallons of gasoline to mail bills, statements, and payments. If you are not already signed up for our paperless option and would like to be part of that one in five, just sign up to “go paperless” in your account under my profile, paperless options.

No, your current bank account (checking or savings) will work fine. So many payments are made electronically now that banks are already prepared for online payments.

If you are registered, the only information you need to have available to complete a payment transaction is your MLS Agent ID and password. If you make a one-time payment, then you will also need your MLS Agent ID and your bank account or credit card information.

You can make payment or review your account 24 hours a day, 7 days a week. It is always a good idea to pay or schedule a payment at least few days before the due date to allow for processing time.

Yes, you can.

Yes, although technically your debit card will be processed like a credit card and you will not be asked to enter a pin number.

Yes, simply login to your account and select “View paid or closed invoices.”

Yes, you will have 24/7 access to your account for invoice review and payment, payment history and customer service requests.

Eighteen months is the standard retention period.

Yes, each invoice is presented in PDF and HTML format. Electronic storage is recommended because it saves paper and has a beneficial impact on our environment.

Simply log into your account and change any of your personal information under my profile. If you are unable to change some of your information, you may need to call MLS PIN and have them change it for you. Please note that you must contact MLS PIN to change an email address.

If you elect to opt-in to Auto-Pay, it means that your bills will be paid automatically on their due date or date you choose using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay.

Yes, simply go into your profile and uncheck the auto-pay box that you had previously checked when you elected to opt into Auto-Pay

Scheduled payments are set up individually for each bill due on a specific date by you.

Yes. You can set up a future payment at any time prior to the bill due date.

Yes, as long as it is changed before the date it was scheduled to be paid.

A partial payment occurs when only part of an invoice is paid.

Auto-pay is an automated process, which pays your balance in full each billing cycle 2 days prior to the due date; scheduled payments are manually entered by you for the date you choose each time you make a payment.

If your direct debit was set-up prior to mid-September 2011, you do not have to do anything. Your information will automatically be transferred over to Invoice Cloud. However, if you want to print out or view invoices you will still be required to register through Invoice Cloud. If you are unsure if you are set up for auto-pay you can review this information on Invoice Cloud or you can contact the MLS PIN Accounting Department at 800-695-3000, option 4. We can review your account with you over the telephone. If you are set up on auto-pay, you will receive an email prior to Invoice Cloud making a withdrawal from your account.

If you feel that this fee has been assessed in error or you would like more information about late fee charges, please contact MLS PIN at 800-695-3000, option 4.

If you are unable to find the information you need in your online payment history or open invoices, please call MLS PIN at 800-695-3000, option 4.

You can access the customer portal (via MLS PIN’s website under Account Services) and view the bill there.

Please call MLS PIN at 800-695-3000, option 4.

If the website is down or inoperable, please call Invoice Cloud customer service at 877-256-8330 x2700.